But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Dont make chili, thats OK. Come sample and help to judge. We have Brittany Ferries bookings for late July (a Flexi ticket). And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. How is one supposed to contact this company? Brittany Ferries not playing ball. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Log in to your account and enter your ticket reference number. I liked the updated cost as each section of the booking was completed. We are currently recruiting more staff to help with this. Review tags are currently only available for English language reviews. Yes just change it to another date. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Adria Coral 600SL. Lets have a look at different types of tickets. This version is easier to follow/use. A full refund is granted if you cancel within 24 hours of booking. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. It all screams SCAM! Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Refunds will be issued within seven days. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. JavaScript is disabled. . The explanation given was totally unacceptable. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Then theres the flight itself. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. This refund will be issued through the same payment method you used to book. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. These tickets require a 25% deposit at the time of booking. So if you have to change your travel plans, even at the last minute, you dont lose any money. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Flexi Kind regardsLeah Brittany Ferries. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. Useful1. No reduction in ferry price because of this. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Overall it is a pleasant journey with somebody else doing the driving! This makes it a convenient way to take your car on holiday with you. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Slept well on journey - beds very comfortable! I will read the page again so fear not. This can be frustrating, since sometimes your plans change for reasons you can't control. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Would not refund difference or apply to my booking when I phoned. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. As always, the food will be great and the company will be awesome. Evening meal was great and great service. Brittany Ferries General Ferry Booking Terms and Conditions. Reviewed 10 May 2022 via mobile. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Next summers best beach holidays begin on Brittany Ferries. Find out how we combat fake reviews. We are currently recruiting more staff to help with this. Any 'refund' will come off the final balance. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. brittany-ferries.co.uk Say Hola to Spain in 2023. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Kind regardsAlison Brittany Ferries. > See our booking terms and conditions *Terms apply. Cancellation charges apply according to different ticket types. Check out what 17,513 people have . It all screams SCAM! Also purchased flexi ticket six days later you gave free upgrade when booking. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. I booked a Standard Ticket allowing 60 days notice of change etc. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. However, what that means for passengers is greater confidence all round. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Back to driving thru France to Spain. Three weeks on and I still haven't managed to speak to somebody. Standard 158. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. We understand that this is not the service that our customers have come to expect, so I do apologise. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. You rock! Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. In Weve now booked and are delighted with his efficient and effective service throughout our conversations. I am not complaining about the crossing or the staff on board. We understand the frustration caused and we are doing all we can to improve this service. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Realted:- Premier Inn Cancellation Policy. Estimate Value. Review tags are currently only available for English language reviews. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Full payment is required if booking within 60 days of travel. Recommended experiences in and around Portsmouth. Loved by our customers Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Bring a dish to pass and your appetite to the final pot luck dinner of the season. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. You just know when you book tickets that youre in safe hands. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Each ticket has a different price set and provides better comfort. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Lets see whether you can make amendments to your tickets or not. Whethe Each ticket has a different price set and provides better comfort. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. The reason given by their call centre was "the ship will sail on 21st June". We had a 4 berth cabin for two. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. View more details. Kind regardsAlison. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. For a better experience, please enable JavaScript in your browser before proceeding. Standard. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. View more details. Ventouris Ferries: save on your 2023 sailings. 381. Trains to Belfast. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? I appreciate that they are extremely busy atm , but find this unacceptable. No kettles in cabins. Thank you Marcelo!!! Global Rank. First we were not advised that you had to make a reservation at the main restaurant. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Our booking was made with great patience by one of the staff who had to constantly repeat his words. Shower curtain black. read more. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. Read 1 more review about Brittany Ferries. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . Overall an enjoyable trip and I would recommend Barfleur. 20/20 per amendment within 4 hours and after outward sailing : . I am not complaining about the crossing or the staff on board. We have booked a return ferry crossing to Santander on a flexi ticket. Why should I have to ask for a refund that is due to me. Three weeks on and I still haven't managed to speak to somebody. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Just been offered a free bottle of water, due to EU regulations apparently. Get inspiration, tips and holiday competitions straight to your inbox! We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Rank in 1 month. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. In the case of Standard and Flexi tickets, you pay fewer . The entertainment front each ticket has a different price set and provides better comfort through the same price as current. Of your holiday plans are confirmed you will get no refund if the departure time less... Make the best case for your refund Ferries up to your expectations take., on-board entertainers, family cinemas and live entertainment makes every crossing fun for kids, but that doesnt Brittany... 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