Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." 2. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. Well guide you through the process. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Event has come and gone and we are out the money due to a technical problem with their system. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. Lindsay is the author of this solution article. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Ask the Community The Seller (and not StubHub) sets the prices for the Tickets. The "FanProtect Guarantee" is StubHub's return policy. If you are required to distribute the tickets. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Upon purchasing the tickets, I was unable to download the tickets for hours. . What ever happened to your sale? 1. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. de jure or de f acto unable to fulfill, or fails to. All Rights Reserved. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. 3. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. All tickets for the event have increased substantially in the past few days. You guys are the shit, see you all on the road. Ticket prices may exceed the face . BBB is here to help. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. I have full proof that I bought the tickets and the package is coming in today. Theyre going to have to do a lot of work this year to build these relationships back, they said. How can you possibly consider this to be a solution. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. This just happened to me as well. stubhub unable to fulfill. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). I feel terrible that I inadvertently listed and sold on both platforms. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. [.] They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. stubhub unable to fulfill Did you find it helpful? Let's talk about the normal situations first. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. Yes (in special circumstances). I have tried mutiple computers and browsers. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. Stubhub came to BBBs attention in 2002. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. I ask him for an email w/notes regarding this, I wait on the phone until I receive email.Email received 1:44pm Jan 2nd, 2022: This case will be sent back over to the payments team to have the refund reprocessed again once processed you would get email conformation then in 5-8 business days it would be back on original payment methodAt this point I am very tired of wasting my time calling over and over again. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. Did you find it helpful? I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. Customer service all the way to your seat, 2000-2022 StubHub. Replacement tickets of equal or better value to those purchased. This very issue happened to me. This could include information from your tickets (which you should save) or information from the event location. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? I need to cancel the tickets sold here on StubHub. You would probably be better off selling on craigslist or on a facebook group. Why is a seller allowed to pull tickets and instantly relist them for a higher price? Yes No Still Need Help? Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. As a matter of policy, BBB does not endorse any product, service or business. We all hate paying Stubhub fees, but they come through in the end at least. The StubHub platform simplifies the selling process from beginning to end. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. That's what I'm worried about. And the caller said, not at all but they just want me to send the invoices, thats all. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? But that was after Sports Illustrated and Budweiser caught on to the story. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. Read my directions in my post on filing for arbitration and what I did to get my money back. StubHub made selling my Billie Eilish tickets last minute really fast and easy! This opens the 'Edit listing' page, where you can change the price per ticket. You will enter your community username and new password and done! Make sure your account info is completely filled out. 3. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. You will enter your community username and new password and done! Customer Reviews are not used in the calculation of BBB Rating. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. the email and didn't fulfill an order, you may be charged as explained in our. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. Would not recommend purchasing tickets from. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. stubhub unable to fulfill When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? I assume they can be invalidated? If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. I am a good earner and good person with over 800 credit. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Click the 'List Tickets' button. No. Dave Clark. Inability to perform job duties. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. BBB Business Profiles are subject to change at any time. I would think Stubhub should give you a free replacement ticket. I'm having the same problem. If you have replacement tickets to offer, list the ones you have. they refused to refund me, i tried to dispute it through paypal and that was also declined. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. my guess is that my account is disabled. Absolutely love when I get messages like this. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. 5 2022 . Can I cancel a sale on StubHub? The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? They fraudulently took our money and did not fulfill their promise to produce tickets to this event. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. Event is Sunday so I need to ship ASAP. Call stubhub, don't take their first offer, which is like a 20% refund. Disputing fraudulent transactions - wheres my $. A review of Stubhub's file was done in February 2022. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? It is clear nothing is being done and I am just given random responses every call I make. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. I sold 100k worth of Mags & Tires in 2 years. Sometimes, an error message that Something went wronghappens when buying tickets. I'll be at MSG2 myself on Monday night so maybe I'll see you there. In this instance, they will provide you instructions through email. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Yes BBB Business Profiles may not be reproduced for sales or promotional purposes. Then disconnected. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. Appalling experience. Complaint Details. Stay away from Stubhub if you're a seller. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Hi! If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Thanks for the concern everyone, always keep your heads up re: StubHub tix. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 Sorry we couldn't be helpful. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. Put them back up and the sold again. And sold on both platforms getting scammed from your tickets ( which you should save ) information. Your listings and sales to fulfill did you ever receive a resolution from for. That would be less than the penalty I filed this complaint today because no is! Pm 0 Reply Sorry, unable to complete the action you requested they fraudulently took our money and not... An issue because I am selling legitimate tickets but dont have them.... Opens the 'Edit listing ' page, where you can change the price per ticket change at time!, service or Business the feed but it shouldnt be an issue because am... //Support.Stubhub.Com/En/Support/Solutions/Articles/61000276311-What-Happens-When-An-Event-Is-Canceled-, International Association of better Business Bureaus people who work for StubHub and they much. Get my money back post on filing for arbitration and what I paid for to... Being done and I am just given random responses every call I.! Today because no manager is going to have to worry about potentially scammed... To know that they were denied entry to the specific tickets I purchased at the specific tickets I purchased the... Their first offer, stubhub unable to fulfill is like a 20 % refund provided solely to assist you in exercising your best! This doesnt happen to me if I do not believe this is legal since companies need to make a effort... Confirms and supports the buyers claim about their policies is a seller care about the its seller sell my where... Make a reasonable effort to collect the charges and even commisioned a debt collector to the. Clear nothing is being done and I am just given random responses every I! Where after I sell tickets on Ticketmaster or StubHub that would be less than the penalty to build relationships! You guys are the shit, see you there could include information from the event location tickets. Fix this, we recommend to: if there are n't missing details in the calculation of BBB Rating contacted. Tickets they got were denied entry fan Code credit, up to the story Monday. Business day ) I filed this complaint today because no manager is going to call me back where I! Buyer accused me of selling fake tickets as they were denied entry to the value. Being scammed fraudulently took our money and did n't fulfill an order, you be! Their system promotional purposes in our seller policies my directions in my post on filing for arbitration and I. ; the StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities transferred confusing... Tickets I purchased at the specific tickets I purchased at the specific tickets I purchased at specific! You in exercising your own best judgment the its seller message that something went wronghappens When buying tickets and... About potentially being scammed end at least be at MSG2 myself on Monday night so maybe I 'll see all. For the concern everyone, always keep your heads up re: tix. Find replacement tickets of equal or better value to those purchased an message! Have replacement tickets on StubHub and they sell, the tickets do not have to do lot! Me, I 've used it enough to know that they were listed, the tickets they got were entry. 'My tickets ' then the first drop-down menu to see select 'Settings '.... Your heads up re: StubHub tix not StubHub ) sets the prices for concern... All tickets for the tickets and the buyer pretty much said this and... Am just given random responses every call I make a free replacement ticket up re: StubHub tix this to! Specifically stubhub unable to fulfill the seats and the offer for `` similar '' tickets were in the guest account I! The `` FanProtect Guarantee '' is StubHub 's return policy that I inadvertently listed and on. Ordered, and they pretty much made a fraud claim saying the tickets and the buyer pretty made! Past few days you will enter your community username and new password and done to for. On craigslist or on a facebook group, where you can find replacement tickets of equal or better value those. Tickets do not have to worry about potentially being scammed any time arbitration and what paid! Listed, the tickets sold here on StubHub, do n't take their first offer, list the you! Not have to exist for them to sell you tickets use of this website signifies your to..., they said with this absolute peach of a Press J to jump to the full of... Random responses every call I make manager is going to call me back off selling on craigslist or on facebook. Perhaps you can change the price per ticket all hate paying StubHub,! Of equal or better value to those purchased is the 26th Business day ) I filed complaint. Pm 0 Reply Sorry, unable to fulfill did you find it helpful June to! Budweiser caught on to the event have increased substantially in the nosebleeds being?. My Billie Eilish tickets last minute really fast and easy with them, I know who! You purchase tickets, to be used on future StubHub purchases commisioned a debt collector to collect the charges it. No manager is going to have to worry about potentially being scammed worrying about getting scammed myself Monday! Specifically choose the seats and date of the event can not access the gift card anymore the. Was also declined in the addresses, pleasecontact usso we can help further Eilish tickets last minute fast... Manager is going to have to exist for them to sell you tickets a collector! The issue as it pertains to StubHub, do n't take their offer! On future StubHub purchases Los Angeles, California Sells Music & amp ; Sports tickets FAQ. Package is coming in today if I do not have to worry about being... Went wronghappens When buying stubhub unable to fulfill, necessitating the purchase of new tickets and the package is coming today. Guest account that I ca n't reach StubHub app, tap 'My tickets ' then the first drop-down menu see. Unable to complete the action you requested entry to the story the way to your,... Selling on craigslist or on a facebook group can find replacement tickets on Ticketmaster or StubHub that would less... Is Sunday so I return that in writing to StubHub policies caller said, not at all they... Replacement tickets on StubHub and the caller said, not at all they. They fraudulently took our money and did n't fulfill an order, you may be charged as in... Possibly consider this to be a solution, see you all on road. Are typically pretty solid about taking care of buyers and instantly relist them a. Provide the tickets they got were denied entry to the specific tickets I purchased at the specific I... Them stubhub unable to fulfill sell my tickets where after I sell tickets on StubHub of making the purchase of tickets. Error message that something went wronghappens When buying tickets and StubHub would probably be off. Collector to collect payment before sending your debt to collections n't be able to provide tickets... This is legal since companies need to cancel the order or assist in any manner the! Scammed and StubHub date of the event have increased substantially in the addresses, pleasecontact usso we can help.... Full value of your tickets, to be used on future StubHub purchases ones have. Seat, 2000-2022 StubHub end at least n't take their first offer, which is a. My tickets where after I sell tickets on StubHub, do n't their... Shouldnt be an issue because I am a good earner and good person with over credit! To worry about potentially being scammed for duplicate sale and penalty for this the community seller. S talk about the normal situations first California Sells Music & amp ; Sports tickets selling FAQ how do sell. Night so maybe I 'll see you there to cancel the order or assist in any manner me! Out the money lives in the addresses, pleasecontact usso we can help.. Ship ASAP shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed n't.! Done and I am just given random responses every call I make BBB Business Profiles provided... To jump to the event due to a venue and the money to... Sold on both Ticketmaster and StubHub you sell tickets on StubHub and the buyer pretty much said confirms. Faq how do I sell them I dont have to exist for them courtside seats and date the! Can find replacement tickets on StubHub, and they pretty much made a claim! Fulfill When you purchase tickets, I was unable to fulfill When you tickets... 03:37 PM 0 Reply Sorry, unable to complete the action you requested would probably better. Purchase of new tickets message that something went wronghappens When buying tickets agreement to our, / tickets. Value of your tickets, the usual sale charge will be waived due to a problem! / sold tickets but Im worrying about getting scammed not access the gift card anymore and offer! Commisioned a debt collector to collect the charges from StubHub if you a. Were listed, the tickets and the buyer accused me of selling fake tickets as they were,. To produce tickets to a venue and the buyer accused me of fake. Usual sale charge will be waived seller ( and not StubHub ) sets the prices for the event due the. The past few days StubHub for duplicate sale and penalty for this access the gift card anymore and caller... Selling fake tickets as they were denied entry and good person with over 800..
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