Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. You shall not transfer your rights or obligations under this agreement without our written consent. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. For a renewal, please complete the renewal form below. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. We aim to have normal service resumed as swiftly as possible. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. For full details on how we manage your personal data please refer to our. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. Our passenger charter sets out any compensation you may be entitled if this does happen. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. Merseytravel is committed to processing your personal information in a clear and transparent way. The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. rengiyuu lemon wattpad art house films. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. (Form to be completed in black . You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. A new, improved website for Mersey . It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Check out some of our frequently asked questions online. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. You receive the mobility supplement of a war pension. Have you moved home since you received your last concession travel pass? As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. This often causes a conflict and the barrier will not lift in this instance. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. You can register a vehicle to only one T-FLOW account. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. Refunds and Compensation. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. transactions in live time as well as the status of Fast Tag account balances. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. via your dashboard where you can view your statement or see an itemised history of journeys made. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. You can find out more information about the DVLA standards online here. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. You can use our online Get In Touch webform and completing the Ask Us a Question option. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. What do the traffic light and lane display messages mean? Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. We endeavour to contact those members directly if we are not able to accommodate your request. The discount is allocated to your T-FLOW account. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. I have a foreign licence plate can I still register? It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. Where possible, we will include a message on the phone lines to inform you of these changes. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. You must notify Merseytravel of any change to your address, vehicle registration or personal information. We will add your new allowance to your journeys automatically on 1st April each year. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Customers have the option to open a personal or business T-FLOW Account. Receipts are available for viewing and downloading up to 6 months after your journey. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. We usually operate a reliable service however sometimes things can go wrong. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Receipts are available for viewing and downloading up to 6 months after your journey. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. You can check how much you spend and keep track of the journeys you have made via our online account management system. receive the highest rate of mobility component of the Disability Living Allowance; I have registered my plate on line and it wont read. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. There is a restriction to four vehicles for each personal account. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. We are sorry for any inconvenience caused. your current council tax bill, or a utility bill with your name and address dated within the last 3 months or These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. We aim to have normal service resumed as swiftly as possible. The full amount of your top up is credited towards any journeys. This same problem is also common with the letter D and C etc. Please complete the application form below. What is the Mersey Tunnel's Residents Discount Scheme? Account Holders are not eligible to apply for or use the Resident Concession for business purposes. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. What documents do I need as proof of eligibility? If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. No trains are running from the station. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. Step 1. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. Do I have to register to get the discount? Registering for T-FLOW is free. I want to travel through the tunnel. 8am to 8pm - Saturday, Sunday and Bank Holidays. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. You can appeal within one month of the date of your decision outcome. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. The User shall not sell, tamper with or wilfully damage the Fast Tag. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. The concession can only be used by you, the concession holder. Get In Touch webform and complete the Fix It / Report It option. Check out some of our frequently asked questions. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. Once payment has been approved, the barrier will rise. The loans are still being paid and will not be paid off until 2048. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. The discount is only available to class 1 vehicles, i.e., a car or small van** Merseytravel accepts no liability for losses arising from incorrectly entered VRN. As was previously the case, a number of vehicles can be added to one account for electronic payment. With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. The documents you should supply are: Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. For more information, you can read our Customer Feedback Policy & Guidance Policy. We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. You must carry your personal identity pass and be travelling in your nominated vehicle. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Details should be updated by January 31st, 2023. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. You can check how much you spend and keep track of the journeys you have made via our online account management system. One of the benefits of T-FLOW is that you can manage your account onlinevia your dashboard where you can view your statement or see an itemised history of journeys made. Step 3. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Anything above that weight may still travel subject to prior approval based on a load calculation basis. You must travel through an attended toll booth to receive the free journey. You are over 65 and receive the highest rate of Attendance Allowance. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. I am an existing Fast Tag customer do I have to move to T-FLOW? Click here to find out more about T-FLOW and calculate how much you can save. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. They are all up to date and will always work for logging in securely on our website! you receive the mobility supplement of a War Pension. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. When will I receive my new allocation of journeys in my account? (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). New customers can register for a T-FLOW account online. For all other enquiries please email ask@merseytravel.gov.uk. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. Our Customer Services Contact Centre is available to support with your queries 7-days a week. T-FLOW is available for all vehicle classes and removes the need for cash. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Last updated on: 2021-08-30 The tunnels debt was paid off long ago, why are we still paying tolls? If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. you are over 65 and receive the highest rate of Attendance Allowance; For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. Do I have to be in the vehicle to use the concession? It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. You will be asked to enter you card numbers, expiry date and year. Please be advised that we may use agencies to verify and confirm your identity and residence. Take your form, a passport. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. 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